Canary Wharf Carpet Cleaners Terms and Conditions
These Terms and Conditions govern the provision of cleaning services by Canary Wharf Carpet Cleaners to residential and commercial customers. By placing a booking, you agree that you have read, understood, and accepted these Terms and Conditions in full. If you do not agree with any part of these terms, you should not proceed with a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply.
Client means the person, company, or organisation requesting the cleaning services.
Company means Canary Wharf Carpet Cleaners providing the cleaning services.
Services means any carpet, rug, upholstery, hard floor, or related cleaning services supplied by the Company.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, contractor, or representative of the Company who performs the Services.
2. Scope of Services
The Company provides carpet, upholstery, rug, and floor cleaning and related services in and around Canary Wharf and surrounding areas. The exact scope of work will be as described in the booking confirmation provided to the Client.
All Services are subject to availability and are provided on the basis of the information supplied by the Client at the time of booking. The Company reserves the right to decline any booking or to amend the Services where necessary due to health and safety, access, or practical limitations.
3. Booking Process
Bookings may be made by the Client through the Companys accepted booking channels. By making a booking, the Client warrants that all details provided are accurate and complete, including property type, size, access information, and any specific cleaning requirements.
A booking is not considered confirmed until the Company issues a booking confirmation. The Company may request additional information before confirming a booking. Any quotation provided prior to confirmation is based on the information supplied and may be subject to revision if that information is incomplete or inaccurate.
The Client must ensure that an authorised person is present at the Premises at the agreed start and completion times, unless otherwise agreed in writing. The Client is responsible for allowing the Technician safe and timely access to the Premises.
4. Pricing and Quotations
Unless otherwise stated, all quoted prices are for labour and standard cleaning materials only. Additional charges may apply for parking fees, congestion or access charges, or for work that falls outside the standard scope of Services.
Quotations are based on the description of the work provided by the Client and any information made available at the time. If upon arrival the Technician determines that the scope of work is substantially different, the Company may adjust the price or propose an alternative service plan. The Client will be informed before any additional charges are incurred.
All prices are stated in pounds sterling and may include or exclude applicable taxes as indicated at the time the quotation is given.
5. Payments and Invoicing
Payment terms will be stated at the time of booking. Unless agreed otherwise, payment is due on completion of the Services on the same day.
The Company may require a deposit or full prepayment to secure a booking, particularly for larger jobs or multiple properties. Any required deposit will be communicated to the Client before confirmation of the booking.
Accepted payment methods will be notified to the Client at the time of booking or before the commencement of the Service. The Client is responsible for ensuring that sufficient funds are available and that payment can be processed at the agreed time.
Where invoicing on account has been agreed for commercial Clients, invoices are payable within the period specified on the invoice. The Company reserves the right to charge interest on overdue amounts and to suspend or cancel further Services until outstanding sums are settled.
6. Cancellations, Rescheduling and Access
The Client may cancel or reschedule a booking by providing notice within the time limits communicated at the time of booking. If the Client cancels or reschedules with insufficient notice, the Company reserves the right to apply a cancellation fee, which may be up to the full value of the booked Services.
If the Technician is unable to gain access to the Premises at the scheduled time due to reasons beyond the Companys control, including but not limited to locked or inaccessible property, absence of the Client or their representative, or incorrect address details, the visit may be treated as a late cancellation and a fee may apply.
The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including severe weather, illness, equipment failure, or other operational issues. In such cases, the Client will be offered an alternative appointment time. The Company will not be liable for any loss arising from such cancellation or rescheduling.
7. Clients Obligations
The Client agrees to provide accurate information and to ensure that the Premises are safe and reasonably prepared for the Services. This includes moving fragile or high-value items where possible, securing pets if necessary, and informing the Company in advance of any known hazards, access restrictions, or special conditions.
The Client must ensure that there is running water and electricity at the Premises, and that adequate lighting and ventilation are available. If these are not provided, the Company may be unable to complete the Services and a cancellation fee may be charged.
The Client is responsible for arranging parking for the Technicians vehicle where applicable and for covering any associated parking charges or fines where parking instructions were not followed as provided by the Client.
8. Condition of Carpets, Upholstery and Surfaces
The Client must inform the Company of any existing damage, stains, wear, or defects in carpets, rugs, upholstery, or surfaces before the Services commence. This includes shrinkage risk, colour instability, loose seams, or previous repairs.
While the Company will use reasonable care and skill, it cannot guarantee the complete removal of all stains, marks, or odours, particularly those that are old, set, or caused by substances that permanently affect the fibres or dyes. Some stains may become more visible after cleaning if surrounding soiling is removed.
The Company will select suitable cleaning methods and products based on the information provided and on-site assessment. However, the Company cannot be held liable where damage occurs due to inherent defects, pre-existing conditions, manufacturer limitations, or previous cleaning or treatments carried out by others.
9. Health, Safety and Conduct
The Company is committed to operating in a safe and professional manner. Technicians will follow relevant health and safety guidelines and use products and equipment in accordance with manufacturer instructions.
The Client agrees not to request any Services that are unsafe, unlawful, or beyond the agreed scope of work. Technicians may decline to carry out any task that they reasonably consider to present a risk to health, safety, or property.
The Client and any occupants of the Premises must treat Technicians with respect and must not subject them to abuse, harassment, or discriminatory behaviour. The Company reserves the right to withdraw Services immediately where such behaviour occurs, and the Client may remain liable for any charges incurred.
10. Liability and Limitations
The Company will exercise reasonable skill and care in delivering the Services. If the Client is dissatisfied with the quality of the work, the Client must notify the Company as soon as reasonably practicable and within a reasonable period after completion, allowing the Company the opportunity to inspect and, where appropriate, rectify the issue.
The Companys liability for any loss or damage arising out of or in connection with the Services shall be limited to the value of the specific Service affected, or to the amount covered by the Companys relevant insurance policy where applicable, whichever is lower.
The Company will not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of business, or loss of opportunity, arising from the provision or non-provision of the Services.
Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
11. Damage and Breakages
Accidental damage may occasionally occur despite appropriate care. If any damage or breakage is caused by the Technician and reported at the time of the incident, the Company will, at its discretion, repair or replace the item or make an appropriate monetary settlement, subject to the limitations set out in these terms.
The Company will not be liable for damage resulting from wear and tear, pre-existing defects, inherent weaknesses, or items that are not securely fixed or stable prior to the commencement of the Services.
12. Waste Handling and Environmental Compliance
The Company will handle and dispose of any waste generated during the course of the Services in accordance with applicable waste and environmental regulations. This may include the collection and removal of soiled water, filters, or disposable materials used in the cleaning process.
Where the Services involve the removal of heavier waste, bulk items, or materials that fall outside normal cleaning residues, the Client must inform the Company in advance so that appropriate arrangements can be made. Additional charges may apply for collection, transport, and lawful disposal of such waste.
The Client must not request the Company to dispose of hazardous, prohibited, or regulated waste in a manner that conflicts with local or national regulations. The Company reserves the right to refuse to handle any waste it reasonably believes to be hazardous, non-compliant, or outside the agreed scope of Services.
13. Data Protection and Privacy
The Company may collect and process personal information about the Client in order to manage bookings, provide the Services, handle payments, and communicate about appointments. Any such information will be handled with appropriate care and only for legitimate business purposes.
The Client is responsible for ensuring that any personal information they provide is accurate and up to date. The Company will not share personal data with unrelated third parties except where required by law or where necessary for the performance of the Services, such as payment processing.
14. Complaints and Dispute Resolution
If the Client wishes to raise a concern or complaint about the Services, they should contact the Company as soon as possible, providing details of the issue and allowing the Company a reasonable opportunity to investigate and respond.
The Company aims to address complaints promptly and to offer a reasonable solution where the Services have not met the agreed standard. This may include re-cleaning particular areas, a partial refund, or another appropriate remedy, subject to the limitations set out in these Terms and Conditions.
15. Amendments to Terms
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or the range of Services offered. The version in force at the time of the Clients booking will apply to that particular Service, unless a change is required by law or regulation.
Updated terms may be made available on request or via the Companys usual communication channels. Continued use of the Services after notification of updated terms will constitute acceptance of those changes.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
17. General Provisions
If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed severed from the remaining terms, which shall continue to be valid and enforceable.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Client and the Company concerning the provision of the Services and supersede any previous understanding or agreement, whether written or oral, relating to the same subject matter.